Returns & Exchanges

At JessaKae, we want you to feel confident in every piece you wear; if your order isn't a perfect fit, we offer easy returns and exchanges within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Choose Your Method

  Select whether you would like to receive a refund to your original payment method, store credit, or a different size through our instant exchange option.

• 3.
  Print and Pack

  Download your prepaid shipping label and securely pack your unworn items with original tags attached into the original packaging.

• 4.
  Ship and Track

  Drop your package off at any authorized carrier location and keep your tracking number handy while we process your refund within 5-7 business days.